Returns & replacements
Because our products are personal-use cosmetics, we can’t accept returns or exchanges once an order has shipped. What we can do is make it right if something goes wrong.
Last updated: October 2026We’ll replace your item, free, if
You received the wrong product or shade, or it arrived damaged.
How to request a replacement
Within 48 hours of delivery, message us on WhatsApp (+971 58 667 7030) or email support@bellaandibeauty.com with your order number and a photo.
Items must be unused, unopened and in their original packaging with all seals intact. Keep your order confirmation as proof of purchase.
What happens next
We’ll confirm within one business day and send a replacement. In some cases we’ll ask you to return the original; we’ll cover that cost.
Cancellations
You can cancel any order before it ships. Just message us. Once dispatched, orders can’t be cancelled.
Refunds
We don’t offer refunds for change of mind. If a replacement isn’t possible (for example, the item is sold out), we’ll refund the item to your original payment method.
We reserve the right to decline any replacement request that doesn’t meet the conditions above.