Frequently asked questions

Yes. Shipping is free on orders of 500 AED and above; below that you'll see the exact DHL rate at checkout.

Delivered in 2–4 business days. Orders placed before 2pm GST dispatch the same business day; otherwise the next.

Yes. You'll get a tracking link by email as soon as it ships, and you can check anytime at Track your order.

UAE orders include all taxes and duties. Other countries may charge import duties on delivery; these are set by your local authority, not by us.

Because these are personal-use cosmetics we can't accept returns or exchanges. If something arrives damaged or incorrect, tell us within 48 hours of delivery and we'll replace it.

Yes, every product, and cruelty-free.

Use our shade guide, or message us on WhatsApp with a photo.

Yes. It's designed for cheeks, lips and lids.

No. You can check out as a guest.

Cards and Apple Pay, processed securely by Stripe. We never see your card details.